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What does Order Status mean?

When you place your order with us the status of the purchase order (on the purchase order e-mai) is initially shown as PENDING. This means pending payment confirmation. When we get confirmation that your payment has gone through you will get an e-mail to say that your oder status has been changed to CONFIRMED (this is usually within a few minuites of the order being placed).


If for some reason payment fails the order status wil be changed to CANCELLED and you will get an e-mail to that affect.


If you don't get the confirmation e-mail within a few minutes of making payment please contact customer services.

Once we have prepared your order for delivery we will change the status to SHIPPED, you will be sent an e-mail notifying you of the change - this will include a tracking id so that you may track your order with the courier |(when supported by the courier).

 
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Hey thanks for shipping out our new White paper background. We’ve built a new studio in Leeds and this will help us with our first new shoot in there. Thanks so much for the prompt delivery. You’ve saved the day as this was a rather last minute booking! We’ll be back for more!

Rober Barker
Barksey Ltd